Introduction
Afroride provides a courier service app that connects customers with drivers for fast, affordable package delivery. This Privacy Policy explains what information we collect, how we use it, and your rights.
Information We Collect
We collect information necessary to provide reliable delivery services:
- Account info: name, phone number, email, profile photo (if provided).
- Package & trip data: pickup/drop-off addresses, package details, delivery instructions.
- Location: real-time and historical GPS location while a delivery is in progress to facilitate pickups and tracking.
- Payment info: transaction records and billing details. We do NOT store full card numbers on our servers — payment is processed through secure third-party gateways.
- Device & usage: device identifiers, app logs, crash reports, and analytics to improve performance.
How We Use Your Information
- Provide, operate, and maintain the Afroride service.
- Process deliveries, payments, and support requests.
- Enable real-time tracking and driver navigation.
- Detect fraud, abuse, and protect safety for users and drivers.
- Improve features, personalize your experience, and send important updates.
Sharing & Disclosure
We share user information only when necessary:
- With drivers and logistics partners to complete a delivery.
- With service providers (payment processors, analytics, cloud hosting) under contract to help operate the app.
- To comply with legal obligations or respond to lawful requests.
- When you consent or request us to share information (e.g., third-party shipping services).
Security
We implement reasonable administrative, technical, and physical safeguards to protect your data. While we strive to keep information secure, no system is fully immune to risk; please exercise care with sensitive data.
Your Rights & Choices
- Access & correction: You may view or update your account information in-app or by contacting support.
- Location control: You can manage location permissions in your device settings.
- Marketing: Opt out of promotional messages via in-app settings or the link in emails.
- Delete account: You can request account deletion — we will remove personal data subject to legal retention obligations.
Cookies & Tracking
We use cookies and similar technologies for analytics and to improve the app experience. You can control cookie preferences through device settings and browser controls.
Third-Party Links & Services
Our app may contain links to third-party sites or use external services. These services have their own privacy practices — we encourage you to review them before sharing information.
Children
Afroride is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us to remove it.
Changes to This Policy
We may update this policy from time to time. When changes are significant, we will provide a prominent notice in the app and update the "Last updated" date above.
Contact Us
If you have questions or want to exercise your rights, contact us:
Email: info@kiwinnovations.com
Address: 3963 Rckview Park, Harare, Zimbabwe